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Controls
Guided Mode

Guided on. Use HelpHub to change Guided Mode.

Guidance
Teach

Unavailable

Catalog
Page
Audio0 targets / 0 live / 0 drafts / 0 gaps

HelpHub owns Guided Mode controls. UCC keeps guidance status and operator diagnostics together.

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Current mode: Guided

Summary: LinkVeris operator workspace for tenant-scoped flow, voicemail, prompt, publication, and runtime work.

This page: Audio on /audio

Guided Mode

HelpHub is the control home for Guided Mode.

  • What this page does: Keeps tenant-scoped operator work readable without exposing Admin-only controls.
  • Next step: Use the workspace and guidance sections before moving into deeper actions.
  • Current guidance: Start with the summary cards and left-rail views for the safest read.
  • Reading style: Guided mode keeps fuller hints and safer wording visible.

Guided mode

Guided mode is active. Extra hints and safer wording stay visible while you move through this page.

Genflowa control plane

LinkVeris

Shape what callers hear, where messages land, and what is live right now without digging through backend details or vendor control panels.

Tenant 3in1 Platform company line
Portal portal.linkveris.dev
Call test Needs test call

Voice

SKYETEL

vpm

Database

do_db_cluster

provider_runtime

Assets

do_spaces

provider_runtime

Web access

dns published edge serving

portal.linkveris.dev

Live bundle

publication-d87aa1b001618bed

runtime

Recovery

Back

Return to the main flow workspace without relying on browser history.

Upload and attach audio

Upload and attach audio

Add a WAV file, optionally map it to a prompt, and keep the draft reviewable without exposing storage internals.

Upload a WAV file

A quick guided path for prompts, greetings, and announcements.

For now, uploads are intentionally limited to WAV so the runtime path stays predictable and operator-friendly.

Prompt mappings

Prompt mappings

These prompt keys are what menus and voicemail actually use. Swap the backing audio here without hunting through provider details.

after-hours

3in1 Platform voicemail greeting

Preview readyPrompt key
Fallback text
Our team is unavailable right now. Please leave a message and we will get back to you soon.
Used in
Menu 3in1 Platform root menu timeout, Menu 3in1 Platform root menu timeout, Prompt after-hours: Our team is unavailable right now. Please leave a message and we will get back to you soon., Prompt after-hours: Our team is unavailable right now. Please leave a message and we will get back to you soon., Voicemail greeting for mailbox general, Voicemail greeting for mailbox general

invalid

3in1 Platform invalid prompt

Preview readyPrompt key
Fallback text
That was not a valid selection.
Used in
Menu 3in1 Platform root menu invalid choice, Menu 3in1 Platform root menu invalid choice, Menu 3in1 Platform services menu invalid choice, Menu 3in1 Platform services menu invalid choice, Prompt invalid: That was not a valid selection., Prompt invalid: That was not a valid selection.

services

3in1 Platform services announcement

Preview readyPrompt key
Fallback text
3in1 Platform helps teams set up dependable communication, workflow, and support systems.
Used in
Menu 3in1 Platform services menu opening, Menu 3in1 Platform services menu opening, Prompt services: 3in1 Platform helps teams set up dependable communication, workflow, and support systems., Prompt services: 3in1 Platform helps teams set up dependable communication, workflow, and support systems.

welcome

3in1 Platform welcome prompt

Preview readyPrompt key
Fallback text
Thank you for calling 3in1 Platform.
Used in
Menu 3in1 Platform root menu opening, Menu 3in1 Platform root menu opening, Prompt welcome: Thank you for calling 3in1 Platform., Prompt welcome: Thank you for calling 3in1 Platform.

Audio library

Audio library

See what audio exists, whether the runtime can reach it through VPM, and where each file is used.

3in1 Platform services announcement

announcement · en-US

Runtime readyvpm-do-spaces-default
Content type
audio/wav
Size
24044 bytes
Object key
tenants/3in1-platform/stage1/announcements/services.wav

Preview audio

Used in

  • draftMenu 3in1 Platform services menu opening
  • draftPrompt services: 3in1 Platform helps teams set up dependable communication, workflow, and support systems.
  • liveMenu 3in1 Platform services menu opening
  • livePrompt services: 3in1 Platform helps teams set up dependable communication, workflow, and support systems.

3in1 Platform invalid prompt

prompt · en-US

Runtime readyvpm-do-spaces-default
Content type
audio/wav
Size
11244 bytes
Object key
tenants/3in1-platform/stage1/prompts/invalid.wav

Preview audio

Used in

  • draftMenu 3in1 Platform root menu invalid choice
  • draftMenu 3in1 Platform services menu invalid choice
  • draftPrompt invalid: That was not a valid selection.
  • liveMenu 3in1 Platform root menu invalid choice
  • liveMenu 3in1 Platform services menu invalid choice
  • livePrompt invalid: That was not a valid selection.

3in1 Platform welcome prompt

prompt · en-US

Runtime readyvpm-do-spaces-default
Content type
audio/wav
Size
16044 bytes
Object key
tenants/3in1-platform/stage1/prompts/welcome.wav

Preview audio

Used in

  • draftMenu 3in1 Platform root menu opening
  • draftPrompt welcome: Thank you for calling 3in1 Platform.
  • liveMenu 3in1 Platform root menu opening
  • livePrompt welcome: Thank you for calling 3in1 Platform.

3in1 Platform voicemail greeting

voicemail greeting · en-US

Runtime readyvpm-do-spaces-default
Content type
audio/wav
Size
19244 bytes
Object key
tenants/3in1-platform/stage1/voicemail-greetings/general.wav

Preview audio

Used in

  • draftMenu 3in1 Platform root menu timeout
  • draftPrompt after-hours: Our team is unavailable right now. Please leave a message and we will get back to you soon.
  • draftVoicemail greeting for mailbox general
  • liveMenu 3in1 Platform root menu timeout
  • livePrompt after-hours: Our team is unavailable right now. Please leave a message and we will get back to you soon.
  • liveVoicemail greeting for mailbox general