Menus · LinkVeris

Draft changesLive call flow stays separate4 call menus in draft

Menu title Opening prompt First choice digit First choice label First target kind First target ref

Advanced JSON editor

Menu JSON

[
  {
    "display_name": "LSDAF prod-guided root menu",
    "invalid_prompt_key": "invalid",
    "max_invalid_attempts": 2,
    "menu_key": "root",
    "options": [
      {
        "digit": "1",
        "fallback_target_kind": null,
        "fallback_target_ref": null,
        "label": "Service information",
        "prompt_key": null,
        "target_kind": "menu",
        "target_ref": "service-times"
      },
      {
        "digit": "2",
        "fallback_target_kind": null,
        "fallback_target_ref": null,
        "label": "Announcements",
        "prompt_key": null,
        "target_kind": "menu",
        "target_ref": "announcements"
      },
      {
        "digit": "3",
        "fallback_target_kind": null,
        "fallback_target_ref": null,
        "label": "Contact information",
        "prompt_key": null,
        "target_kind": "menu",
        "target_ref": "contact"
      },
      {
        "digit": "4",
        "fallback_target_kind": "voicemail_box",
        "fallback_target_ref": "general",
        "label": "Primary test user voicemail",
        "prompt_key": "general_voicemail_primary",
        "target_kind": "external_number",
        "target_ref": "test-user-menu-target"
      },
      {
        "digit": "5",
        "fallback_target_kind": "voicemail_box",
        "fallback_target_ref": "health",
        "label": "Health ministry",
        "prompt_key": "health_connect",
        "target_kind": "external_number",
        "target_ref": "health-ministry-target"
      },
      {
        "digit": "6",
        "fallback_target_kind": "voicemail_box",
        "fallback_target_ref": "general",
        "label": "Secondary test user voicemail",
        "prompt_key": "general_voicemail_secondary",
        "target_kind": "external_number",
        "target_ref": "test-user-menu-target"
      },
      {
        "digit": "7",
        "fallback_target_kind": null,
        "fallback_target_ref": null,
        "label": "Repeat main menu",
        "prompt_key": null,
        "target_kind": "menu",
        "target_ref": "root"
      },
      {
        "digit": "*",
        "fallback_target_kind": null,
        "fallback_target_ref": null,
        "label": "Exit",
        "prompt_key": "goodbye",
        "target_kind": "announcement",
        "target_ref": "goodbye"
      }
    ],
    "root_prompt_key": "main_intro",
    "timeout_prompt_key": "general_voicemail_primary",
    "timeout_seconds": 5,
    "timeout_target_kind": "voicemail_box",
    "timeout_target_ref": "general"
  },
  {
    "display_name": "LSDAF service times submenu",
    "invalid_prompt_key": "invalid",
    "max_invalid_attempts": 2,
    "menu_key": "service-times",
    "options": [
      {
        "digit": "1",
        "fallback_target_kind": null,
        "fallback_target_ref": null,
        "label": "Repeat service times",
        "prompt_key": null,
        "target_kind": "menu",
        "target_ref": "service-times"
      },
      {
        "digit": "9",
        "fallback_target_kind": null,
        "fallback_target_ref": null,
        "label": "Return to main menu",
        "prompt_key": null,
        "target_kind": "menu",
        "target_ref": "root"
      }
    ],
    "root_prompt_key": "service_times",
    "timeout_prompt_key": "goodbye",
    "timeout_seconds": 5,
    "timeout_target_kind": "announcement",
    "timeout_target_ref": "goodbye"
  },
  {
    "display_name": "LSDAF announcements submenu",
    "invalid_prompt_key": "invalid",
    "max_invalid_attempts": 2,
    "menu_key": "announcements",
    "options": [
      {
        "digit": "6",
        "fallback_target_kind": "voicemail_box",
        "fallback_target_ref": "general",
        "label": "Send to test user voicemail",
        "prompt_key": "general_voicemail_secondary",
        "target_kind": "external_number",
        "target_ref": "test-user-menu-target"
      },
      {
        "digit": "9",
        "fallback_target_kind": null,
        "fallback_target_ref": null,
        "label": "Return to main menu",
        "prompt_key": null,
        "target_kind": "menu",
        "target_ref": "root"
      }
    ],
    "root_prompt_key": "announcements",
    "timeout_prompt_key": "goodbye",
    "timeout_seconds": 5,
    "timeout_target_kind": "announcement",
    "timeout_target_ref": "goodbye"
  },
  {
    "display_name": "LSDAF contact submenu",
    "invalid_prompt_key": "invalid",
    "max_invalid_attempts": 2,
    "menu_key": "contact",
    "options": [
      {
        "digit": "3",
        "fallback_target_kind": null,
        "fallback_target_ref": null,
        "label": "Repeat contact information",
        "prompt_key": null,
        "target_kind": "menu",
        "target_ref": "contact"
      },
      {
        "digit": "9",
        "fallback_target_kind": null,
        "fallback_target_ref": null,
        "label": "Return to main menu",
        "prompt_key": null,
        "target_kind": "menu",
        "target_ref": "root"
      }
    ],
    "root_prompt_key": "contact_info",
    "timeout_prompt_key": "goodbye",
    "timeout_seconds": 5,
    "timeout_target_kind": "announcement",
    "timeout_target_ref": "goodbye"
  }
]

This replaces the full menu tree on the working draft. Use it only when you need structured control.

Timeout route: voicemail_box → general
Invalid prompt: invalid
Root prompt: main_intro

Menu title Timeout seconds Invalid attempts Invalid prompt Timeout prompt Timeout target kind Timeout target ref

Add another choice

Digit Label Target kind Target ref Prompt Fallback kind Fallback ref

Choice 1menu

Primary target menu → service-times

Fallback none → not set

Position Label Target kind Target ref Prompt Fallback kind Fallback ref

Choice 2menu

Primary target menu → announcements

Fallback none → not set

Position Label Target kind Target ref Prompt Fallback kind Fallback ref

Choice 3menu

Primary target menu → contact

Fallback none → not set

Position Label Target kind Target ref Prompt Fallback kind Fallback ref

Choice 4external numberVoicemail fallback

Primary target external_number → test-user-menu-target

Fallback voicemail_box → general

Position Label Target kind Target ref Prompt Fallback kind Fallback ref

Choice 5external numberVoicemail fallback

Primary target external_number → health-ministry-target

Fallback voicemail_box → health

Position Label Target kind Target ref Prompt Fallback kind Fallback ref

Choice 6external numberVoicemail fallback

Primary target external_number → test-user-menu-target

Fallback voicemail_box → general

Position Label Target kind Target ref Prompt Fallback kind Fallback ref

Choice 7menu

Primary target menu → root

Fallback none → not set

Position Label Target kind Target ref Prompt Fallback kind Fallback ref

Choice *announcement

Primary target announcement → goodbye

Fallback none → not set

Position Label Target kind Target ref Prompt Fallback kind Fallback ref

Timeout route: announcement → goodbye
Invalid prompt: invalid
Root prompt: service_times

Menu title Timeout seconds Invalid attempts Invalid prompt Timeout prompt Timeout target kind Timeout target ref

Add another choice

Digit Label Target kind Target ref Prompt Fallback kind Fallback ref

Choice 1menu

Primary target menu → service-times

Fallback none → not set

Position Label Target kind Target ref Prompt Fallback kind Fallback ref

Choice 9menu

Primary target menu → root

Fallback none → not set

Position Label Target kind Target ref Prompt Fallback kind Fallback ref

Timeout route: announcement → goodbye
Invalid prompt: invalid
Root prompt: announcements

Menu title Timeout seconds Invalid attempts Invalid prompt Timeout prompt Timeout target kind Timeout target ref

Add another choice

Digit Label Target kind Target ref Prompt Fallback kind Fallback ref

Choice 6external numberVoicemail fallback

Primary target external_number → test-user-menu-target

Fallback voicemail_box → general

Position Label Target kind Target ref Prompt Fallback kind Fallback ref

Choice 9menu

Primary target menu → root

Fallback none → not set

Position Label Target kind Target ref Prompt Fallback kind Fallback ref

Timeout route: announcement → goodbye
Invalid prompt: invalid
Root prompt: contact_info

Menu title Timeout seconds Invalid attempts Invalid prompt Timeout prompt Timeout target kind Timeout target ref

Add another choice

Digit Label Target kind Target ref Prompt Fallback kind Fallback ref

Choice 3menu

Primary target menu → contact

Fallback none → not set

Position Label Target kind Target ref Prompt Fallback kind Fallback ref

Choice 9menu

Primary target menu → root

Fallback none → not set

Position Label Target kind Target ref Prompt Fallback kind Fallback ref

LinkVeris

Menu workspace

Add a new menu

LSDAF prod-guided root menu

Service information

Announcements

Contact information

Primary test user voicemail

Health ministry

Secondary test user voicemail

Repeat main menu

Exit

LSDAF service times submenu

Repeat service times

Return to main menu

LSDAF announcements submenu

Send to test user voicemail

Return to main menu

LSDAF contact submenu

Repeat contact information

Return to main menu